Cisco Brings Claude Managed Agents, Dialog, and RoomOS 27 to Webex

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Cisco introduced a set of agentic collaboration products at WebexOne 2026 in Austin, Texas, on October 7, 2026, spanning the Webex suite, meeting-room devices, and its customer experience portfolio, including Claude Managed Agents in Webex, the RoomOS 27 device operating system, and Dialog, an agentic harness for the Webex AI Agent platform.

The announcement addresses what Cisco describes as three connected dimensions of work for the AI era: how people work, how the workplace adapts, and how businesses engage with customers. Cisco said it is bringing conversations, physical workspaces, and customer touchpoints together into a single shared context, an approach it frames as moving beyond reactive chatbots toward digital teammates that participate in complex work.

“The next era of work isn’t about bolting chatbots onto yesterday’s tools,” said Jeetu Patel, Cisco’s president and chief product officer. “It’s about AI agents working alongside people and teams, being deeply embedded in their workspaces, and collaborating on a secure, trusted foundation. When people and agents share the same context, work keeps moving and every customer relationship gets stronger.”

Cisco said Claude Managed Agents will soon let teams move from shared team context to analysis, recommendations, and coordinated follow-up actions across approved agents, all without leaving Webex. Teams can also invite collaborative AI agents directly into spaces, meetings, and calls to execute multi-step work across Webex and third-party applications. In Cisco’s example, a team member @mentions an analytics agent in a Webex space to pull usage statistics, then asks a presentation agent to update a PowerPoint deck with those numbers.

A Webex Suite Model Context Protocol integration brings Webex context directly into OpenAI’s dots, and Cisco said dots will in the future be available within Webex as an always-on personal agent. Cisco also said it brings identity, security, governance, and visibility together so organizations can control what AI can access, what it can do, and how it acts.

Snorre Kjesbu, Cisco’s senior vice president and general manager of collaboration, described the new AI-first Webex experience in a post titled The Next Chapter of Connected Intelligence. He wrote that a personalized view helps employees get ready for upcoming meetings and calls and organize priorities, while agents participating in Webex spaces, calls, and meetings can help teams prepare for conversations, handle scheduling, take notes, translate, and coach.