Decagon Introduces Voice 3 Agent With Chord Speech Model

Decagon introduced Voice 3, its voice AI agent for customer calls, and Chord, the first speech model from Decagon Labs, at the company’s Decagon Dialogues 2026 event on October 1, 2026, saying the agent supports more than 70 languages and runs on a new duplex architecture. In the Voice 3 announcement, authored by Product Manager Quique Lores and Senior Product Marketing Manager Ariana Xiang, Decagon described Voice 3 as its most advanced voice AI agent yet.

The agent speaks through Chord, and it launched alongside three other products at Decagon Dialogues 2026. In the Decagon Dialogues 2026 post, co-founders Jesse Zhang, Decagon’s chief executive, and Ashwin Sreenivas, its president, named the other three releases: Personal Agent Gateway, which identifies customers’ personal AI agents and gives them a dedicated channel to engage with a business; Agent Modules, which extend an agent across journeys beyond support; and Duet Apprentice, which lets the company’s Duet system learn a business from internal resources and escalated customer conversations.

Enterprises first put Decagon agents to work resolving support tickets, the co-founders wrote, and those agents now…