Decagon Expands AI Concierge Platform With Four New Releases

Decagon introduced four products at its Decagon Dialogues 2026 event on October 1, 2026: Voice 3 with a new speech model called Chord, Personal Agent Gateway with a companion authorization protocol, Agent Modules, and the Duet Apprentice beta. Co-founder and CEO Jesse Zhang and co-founder and President Ashwin Sreenivas detailed the releases in a company announcement. Enterprises first deployed Decagon’s agents to resolve support tickets, and the company said those agents now qualify leads, onboard customers, collect payments, and grow relationships.

The new releases are organized around what Decagon calls an AI concierge that meets customers however they choose to engage, including when a customer sends a personal AI agent to get something done on their behalf. Voice 3 ships with Chord, the first voice model from Decagon Labs, post-trained specifically for customer conversations. Decagon said the model shapes speech phrase by phrase, slowing down for details like phone numbers and confirmation codes before returning to a conversational pace.

Existing brand-customization controls carry over, including voice selection, pronunciation of business-specific terms, and delivery tuning. Voice 3 also runs on a…