How Albertsons Companies is reimagining retail from the inside out

PUBLISHER ARTICLE PREVIEW

From the original article

Albertsons Cos. is expanding its work with OpenAI to improve the retail experience for millions of customers.

Retail runs on small decisions made at enormous scale: which products to promote, how to help an associate, what a developer should build next—and, closer to home, what’s for dinner. Grocery shopping is one of the most ordinary ways we take care of ourselves and the people around us. At Albertsons Cos., these decisions play out across more than 2,200 stores, including Albertsons®, Safeway®, Vons®, Jewel-Osco®, Shaw’s®, ACME® and Tom Thumb®, serving over 36 million customers each week.

OpenAI is working with Albertsons Cos. as the retailer continues to bring AI into everyday workflows, including ChatGPT Enterprise, as well as custom AI-powered experiences for its customers, data-driven recommendations and promotional insights built with the OpenAI API. The new Safeway experience in ChatGPT⁠ brings that innovation to millions of shoppers, helping them move from a dinner idea to checkout all in ChatGPT.

Digital shopping, store operations, fulfillment, merchandising and customer experience all depend on systems that teams continually build, test and improve. Albertsons Cos. is expanding its use of AI across the organization to help