How AI is expanding what people do at work

OpenAI Economic Research’s new Work at the Frontier series shows how workers cross over into work beyond the traditional boundaries of their roles. AI changes the work that people do. In an analysis of more than 800,000 messages from U.S. ChatGPT users, our new research suggests that 16.8% of work-related messages and 43.5% of occupation-specific messages are about tasks associated with another occupation.

A small-business owner can independently draft copy, review a contract, or perform basic financial analysis. A salesperson can use AI to explore a customer dataset that might once have gone to an analyst. A marketer can troubleshoot a website without waiting for a developer. In each case, AI changes not just how work gets done, but who does what.

Our new report, Work at the Frontier: How AI is Expanding What People Do at Work, studies this shift. We call the resulting pattern task crossover: work historically associated with one occupation appearing in the AI use of people in another. In our AI Jobs Transition Framework⁠, we argue that many jobs are likely to reorganize: these are…