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Automation & Agents

Aderant builds intelligent ticket triage with Amazon Nova

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This guest post is co-written by Angela Mapes and Adam Walker of Aderant. In this post, we share how Aderant, a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock. Aderant’s solution automates much of the context gathering, classification, routing, and knowledge enrichment required for support-ticket triage. The Intelligent Ticket Analyzer supports Aderant’s 38-person SierraOps team, which operates Expert Sierra across 268 client environments globally. It reviews newly submitted, unassigned tickets during scheduled hourly processing cycles…

AWS AI · 24 Sep 2026 · 18:06 CESTRead story →Join free ↗

Governance

OpenAI agent “didn’t accept no for an answer” in Australian government breach

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Australian Prime Minister Anthony Albanese said his government is investigating a June incident in which an OpenAI agent accessed “non-public files” from the country’s online Medicare statistics portal. OpenAI said in a statement that “our models took actions we did not intend” in causing the breach, which it only recently disclosed to the Australian government. Speaking in New York on Wednesday, Albanese said three other public health statistics systems also “may have been impacted” across Australian federal and state governments. He added that these portals “contain non-sensitive Medicare information” such…

Ars Technica AI · 24 Sep 2026 · 18:01 CESTRead story →Join free ↗

Models & tools

Accelerating vision-language models with LFM2.5-VL-DSpark

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The vision drafter uses the same architecture as our text LFM2.5-DSpark drafters: it captures the target model's hidden states at a fixed set of tapped layers and conditions on them to draft a block of k candidate tokens. Image patches and text tokens are projected into a shared representation before those layers, so the drafter operates on hidden-state vectors of identical dimensionality regardless of input modality. The inference algorithm is therefore unchanged from the text models. We follow the DSpark recipe with a mixture of vision-language SFT data, weighted toward…

Hugging Face · 24 Sep 2026 · 16:08 CESTRead story →Join free ↗

Models & tools

Meta puts its AI assistant on a keychain

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Mark Zuckerberg said Meta’s new personal AI agent Muse has become the “centerpiece” of his AI vision, as he unveiled a new handheld AI “charm” device that will feature the interactive assistant. The Meta chief used the company’s annual Connect event at its Silicon Valley headquarters to announce Muse Charm, a small pendant-like device that fits on a keychain and is activated by a fingerprint sensor. The device, which features a screen showing the Muse avatar, will also have real-time voice interactivity and is set to be released in December.…

Ars Technica AI · 24 Sep 2026 · 16:03 CESTRead story →Join free ↗

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Automation & Agents

MCP Explained in 5 Minutes

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A visual guide to MCP that explains how it works, how to use it with Claude Code, Tavily, GitHub, and Playwright, and what is new through simple diagrams that make the whole concept easy for anyone to understand.

KDnuggets · 24 Sep 2026 · 16:00 CESTRead story →Join free ↗

Research

The promise and peril of using visual AI to study cities

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Images for download on the MIT News office website are made available to non-commercial entities, press and the general public under a Creative Commons Attribution Non-Commercial No Derivatives license. You may not alter the images provided, other than to crop them to size. A credit line must be used when reproducing images; if one is not provided below, credit the images to "MIT." A few months ago, researchers from the MIT Senseable City Lab published a study about pollution in New York City featuring some new methods. For instance: With…

MIT News · 24 Sep 2026 · 06:00 CESTRead story →Join free ↗

Safety & Security

Trump’s China rivalry and “AI race” delusion may endanger US, experts say

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Trump focus on winning “AI race” may deter China from sharing safety intel. This week, the US and China, the two world leaders on AI, finally started talks meant to keep the whole world safe from emerging safety risks. But whether meetings between Donald Trump and Xi Jinping can lead to a reliable global governance framework for AI depends on how much the fierce rivals are actually willing to cooperate. It’s clear Trump wants it to seem like discussions are going well. Before Trump and Xi meet on Thursday and…

Ars Technica AI · 23 Sep 2026 · 22:52 CESTRead story →Join free ↗

Automation & Agents

From portal-hopping to instant answers: HEMA’s journey with MCP and Amazon Bedrock

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This post is co-written with Mauro Rallo and Patrick van der Plas from HEMA. When engineers at HEMA needed an answer, they went portal-hopping, navigating disconnected wikis, service catalogs, and IT portals to find it. To turn that friction into instant answers, the 100-year-old Dutch retailer built a knowledge layer on Amazon Bedrock AgentCore. HEMA has over 750 stores across multiple countries, served by a technology organization of engineers, product owners, and business analysts driving digital transformation. It needed a solution that worked across roles and tools. Over the years,…

AWS AI · 23 Sep 2026 · 20:41 CESTRead story →Join free ↗

AI Video

Agentic conversational video intelligence built on AWS

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With video intelligence powered by agentic AI, you can ask natural language questions about uploaded videos and get answers within seconds. Organizations across media, security, insurance, and professional services are generating more video than their teams can review. Meeting recordings accumulate in shared drives, and security cameras capture weeks of unreviewed footage. Field inspection videos sit in object storage long after the initial review. The information inside these videos is often valuable: a design decision discussed three weeks ago, the exact moment a person arrived at a door, or the…

AWS AI · 23 Sep 2026 · 20:21 CESTRead story →Join free ↗

Coding & Development

Use open weight models as your AI coding agent with Amazon Bedrock

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AI coding agents have become a core part of how developers write, debug, and refactor software. Open weight models on Amazon Bedrock now make these agents practical to run privately and cost-effectively. But most options require you to send your proprietary data to a third-party API, lock you into a single model provider, or charge per-seat subscriptions regardless of how much you use them. If you have data residency requirements, cost-sensitive workloads, or a need for model flexibility, these constraints create real friction. What if you could run an AI…

AWS AI · 23 Sep 2026 · 20:17 CESTRead story →Join free ↗

Advancing Private AI Compute with secure, server-side memory

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A technical update on our Private AI Compute architecture, which will enable persistent, cross-device AI memory with on-device privacy standards. AI is becoming more capable and intuitive — remembering what matters, understanding the world around you, and acting at your direction. Privacy and trust are core to making that possible, ensuring your data stays private and protected as AI systems evolve to provide more continuous assistance across your devices. Today, we are sharing how we will bring private, server-side memory to our Private AI Compute platform. This breakthrough resolves a…

Google DeepMind · 23 Sep 2026 · 18:00 CESTRead story →Join free ↗

Unclassified

Two years of OpenAI Academy

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Building on our work to help people develop practical AI skills, with plans to bring training to more communities. To ensure the benefits of AI are broadly shared, people need the skills and confidence to use it in their everyday lives. Since launching in September 2024, OpenAI Academy has helped people build those skills through practical training for tasks ranging from teaching and running a small business to developing software. Over the past two years, OpenAI Academy has hosted more than 250 events, and more than 4 million people have…

OpenAI · 23 Sep 2026 · 18:00 CESTRead story →Join free ↗